About Us

Locations and Hours

Monroe SquareDirections

Trillium Health’s main office is located at 259 Monroe Avenue, between Union and Alexander Streets, in Rochester, NY and is less than a quarter-mile from the East End, Center City/Central Business District, South Wedge, and Upper Monroe Neighborhoods.

You can reach our main office on the 7 Monroe RTS Bus Route. The bus will drop you off right in front of the building.

Parking at Monroe Square is free, with spaces located behind and alongside the building. Just drive up to the yellow gates and they will open automatically.

Enter the building under the Monroe Square sign, walk down the hall and behind the Security Booth is the AC Testing reception window.

Current Hours

New as of January 2, 2019! 

Clinic / Health Services

Monday, Wednesday, Thursday, Friday: 8:00 a.m. to 6:00 p.m.

Tuesday: 8:00 a.m. to 7:00 p.m.
Saturday: 8:00 a.m. to 4:00 p.m.

Available between 12:20- 1:20 pm (no scheduled appointments during this time)

Care Management

Monday – Friday: 9:00 a.m. to 5:00 p.m.

Click here to see the testing schedule


Monday-Friday: 8:00 a.m. to 7:30 p.m.
Saturday: 8:00 a.m. to 4:00 p.m.

Contact Us

Trillium Health

Main Phone: 585-545-7200

Toll-Free: 1-800-266-9292
Main Fax: 585-244-6456

Care Management Fax: 585-244-1197

Clinical Fax: 585-244-8177

To contact Lifeline, call 585-275-5151

Click Here For Driving Directions

Satellite Offices
Satellite Office Hours
Monday – Friday
8:30 a.m. – 5:00 p.m

Finger Lakes Office
30 Elm Street
Geneva, NY 14456
Click for directions

Southern Tier Office
16 Buell Street  P O Box 624
Bath, NY 14810
Click for directions

The Health Outreach Project
416 Central Ave.
Rochester, NY 14605
Click for directions