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we are on your side and ready to help, every step of the way

At Trillium Health, we believe everyone should have access to health care, regardless of income or any other factor. That is why we offer several different ways to help make sure you are cared for, no matter what your financial situation may be. This is a free and confidential service offered to the community.

assistance we offer:

Sliding-Fee Discount
Trillium Health believes in extraordinary care for all, which is why we offer a wide range of medical and supportive services even if you do not have a way to pay for them. Our sliding-scale discount program removes barriers to care based on income or ability to pay.

Eligibility & Enrollment Specialists
We understand that figuring out medical costs and insurance can be confusing. Our Eligibility & Enrollment Specialists will help answer your insurance questions, apply for discounts, and establish a plan that works for you. We can also help you manage prescription drug costs.

Charity Care
Our charity care program is for anyone who may need financial help beyond what our sliding-scale discount program provides.

Insurance Navigation
We can help you get health insurance for yourself and your family, even if you are not a patient or client of Trillium Health. 

contact us to find out how we can help you

Patient Accounts & Sliding Fee Program: 585.210.4132

Billing: 585.270.2854

Financial Counseling & Charity Care: 585.545.7274

All other questions: 585.545.7200

Phone hours: 8:30 am – 5:00 pm, Monday – Friday

A schedule of charges is available upon request.