Trillium Health will help serve community members with symptoms of the coronavirus who lack access to care

April 24, 2020

NEWS RELEASE

CONTACT:  

Mary Beth Walker, 585-737-7470 or mwalker@trilliumhealth.org

Nathan Bense, 585-402-1207 or nbense@trilliumhealth.org

 

Trillium Health will help serve community members with symptoms of the coronavirus who lack access to care 

* Individuals who need help may call Trillium's COVID-19 Hotline at 585-545-7292 *

ROCHESTER, NEW YORK (April 24, 2020) — As a follow-up to a recent COVID-19 press conference held by Monroe County and the City of Rochester, Trillium Health has established a dedicated COVID-19 hotline number at 585-545-7292 for community members who lack access to a primary care physician and are experiencing symptoms of the coronavirus such as fever, shortness of breath, or cough. Trillium Health's hotline number will open on April 24 from 2 to 4 pm, and then Monday through Friday, from 8:30 am to 4 pm daily.

The COVID-19 community health care initiative is being led by the City of Rochester and Monroe County, in partnership with UR Medicine, Trillium Health, and Jordan Health. The goal is to expand medical evaluation for area residents who lack access to health care. Trillium Health is a community health center whose mission is to promote health equity by providing affordable and extraordinary primary and specialty care, including for people of all backgrounds, regardless of income, sexual identity, race, or ethnicity.

"We are proud to partner with Rochester City Mayor Lovely Warren, Monroe County Executive Adam Bello, and Public Health Commissioner, Dr. Michael Mendoza, on this community initiative," said Dr. Robert Biernbaum, Chief Medical Officer of Trillium Health. "Together, we are working to make sure that every individual, regardless of their ethnicity, race, or background, gets the medical care they need and deserve during the COVID-19 pandemic."

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Callers to the COVID-19 hotline number at Trillium Health will be asked a series of questions by a Registered Nurse, who will determine the appropriate next steps. This guidance may include recovering at home and maintaining social distancing, participating in a telehealth video visit with a Trillium Health care provider, or being seen in person at Trillium Health's COVID-19 Respiratory Evaluation Area (REA) at 259 Monroe Avenue. The REA will open to community members with scheduled appointments on Thursday, April 30. 

Trillium Health's REA will not be open to walk-ins; the first step for anyone who lacks access to care and is experiencing symptoms of the coronavirus is to call Trillium Health's COVID-19 Hotline at 585-545-7292.

The REA will have a dedicated entrance on the southeast side of the 259 Monroe Avenue building. It will not be accessible from inside the building. A 90' by 10' tent will provide shelter, while ensuring social distancing, for those with scheduled appointments. Trillium Health will have representatives on-site to help manage the flow into the REA, and signage will be posted.

The primary Clinic and Pharmacy at Trillium Health remain closed to walk-ins to prevent the spread of infection. During the COVID-19 community spread, Trillium Health is focusing on offering trillium@home services, including telehealth video visits for primary and specialty care with medical providers from the comfort of home, free home delivery for prescriptions, PrEP@home, and HIV and STD home testing kits. For more information, visit www.trilliumhealth.org or call 585-545-7200.

About Trillium Health

As a Federally Qualified Health Center, Trillium Health's mission is to promote health equity by providing affordable and extraordinary primary and specialty health care to all, including LGBTQ and underserved communities in Rochester, New York, and a nine-county service area. Trillium Health's comprehensive model of care ensures health care for people from all backgrounds. For more information, please visit www.trilliumhealth.org.

 

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