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Trillium Health Honored with 2018 Pathfinder Award for Team Excellence

May 14, 2018

ROCHESTER, N.Y. (May 10, 2018) — The Pathfinder Award for Team Excellence was presented to Trillium Health at the 12th Annual GRQC Showcase and Award Ceremony held last night at Locust Hill Country Club. Through the award program, the Greater Rochester Quality Council (GRQC) seeks to discover, recognize and learn from high performing organizations in the Greater Rochester area. 
Focusing on expanding access, increasing census, improving patient satisfaction, improving staff engagement, and continuing to improve health outcomes, Trillium Health was recognized for the redesign and improvement of care delivery for patients.
 The enhancement was intended to develop a patient care model that addressed:

  • Patient access
  • Patient satisfaction
  • Provider and non-provider roles and staffing requirements
  • Utilization of patient care teams
  • Clinical management
  • Quality management
  • Data management
  • Use of technology-optimization of Electronic Health Record (EHR)
  • Clinic workflows

Finalists representing businesses, not-for-profits, and healthcare organizations were selected for their applications in three categories: Operations Excellence, Customer Excellence, and Team Excellence. Also honored were the Monroe County Medical Society, Hillside Family of Agencies, Butler/Till, Rochester Regional Health and UR Medical Center, among others.

About Trillium Health 

As a community-based health center, Trillium Health's mission is to promote health equity by providing affordable and extraordinary primary and specialty care in Rochester, NY, and our service region which covers Monroe, Ontario, Steuben, Wayne, Erie, Livingston, Seneca, Yates, and Schuyler counties. We are a leader in LGBTQ-affirming health care and have been designated by the Health Resources & Services Administration as a Federally Qualified Health Center Look A-Like. Trillium Health is also an LGBTQ Healthcare Equality Leader in the HRC’s 2018 Healthcare Equality Index.
Our comprehensive health care model ensures health care for underserved communities and vulnerable populations through service provision to all, regardless of ability to pay. We offer primary and specialty care, HIV, Hepatitis C, and STI testing and treatment, PrEP and PEP, an on-site diagnostic laboratory, community health outreach programming, care management, on-site pharmacy services, harm reduction efforts, and more. We operate satellite offices in Bath and Geneva, as well as the only Syringe Exchange Program located in the Finger Lakes.
The Trillium Health family includes The MOCHA Center, an LGBTQ of color community center with locations in Rochester and Buffalo. Its goal is to improve the health and wellness of LGBTQ communities of color by linking people to medical care and supportive services. To learn more, visit and Follow us on FacebookTwitter, and Instagram.

About Greater Rochester Quality Council (GRQC) 

Greater Rochester Quality Council is a collaborative network of organizations and individuals whose expertise is quality and performance excellence. Our purpose is to stimulate and foster excellence in the products, services, & processes of all organizations & businesses in the community so that the Greater Rochester area continues to grow economically and attract new business. We promote sharing of resources, learning, & expertise in Quality principles and practices.

The Greater Rochester Quality Council began in the early 1990's and is based on implementing Deming's principles into area businesses and organizations.
For more information: 
Contact Alexa Styliadis, 585-210-4192 (