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your views for your service

The Patient Advisory Council is the client and patient voice of Trillium Health.  The Consumer Council advocates for the best possible care and services for all patients and clients.

In-person Patient Experience Council meetings are temporarily on hold due to COVID-19.

Patient Advisory Council:

•    promotes communications between the agency and our peers;
•    works to ensure a good experience for all patients, clients, their families, and loved ones;
•    provides educational, networking, and social opportunities; and
•    provides input and dialog regarding agency quality activities.

contact us

For more information on the Patient Advisory Council or this month’s topic, please contact one of our team members below. 

Rich Fowler, Consumer Relations Coordinator
rfowler@trilliumhealth.org | 585.210.4129

Heather Menchel, Associate Vice President, Patient Care Services
hmenchel@trilliumhealth.org | 585.733.2422


get involved

Your participation in the Patient Advisory Council is important because we are no longer just patients and clients. We are partners in the care, treatment, and services we receive; we are the voice and ambassadors of other Trillium Health patients and clients who cannot be at the table for whatever reason, and we are one of the primary links between the HIV community and the agency that keeps us strong.  

So if you wish to have a say and be a partner in the care and services you receive at Trillium Health, consider becoming a member of the Patient Advisory Council. We provide a safe and comfortable environment where you can learn first-hand what is happening at the agency and are encouraged to share your thoughts and ideas.

The Patient Advisory Council is open to all Trillium Health patients, clients, and their caregivers and meets the third Tuesday of each month in the Bud Shaw, Jr. Room at Trillium Health’s Monroe Avenue offices.  Beginning at 12:15 p.m. with a light lunch, followed by a business meeting from 12:30 to 2:00 p.m., monthly meetings are often highlighted by an educational presentation. Upcoming meeting dates, topics, and events are posted in the Health Services and Client Services lobbies and in the dining room.