CORONAVIRUS INFORMATION FOR OUR PATIENTS


Trillium Health's COVID-19 Hotline: 585.545.7292

Please call Monday-Friday from 8:30 a.m. to 4:00 p.m. 

You can learn more by clicking HERE.


We care about you and want you to be healthy and safe while we do all we can to prevent the spread of the coronavirus. 

Who should call the COVID-19 Hotline?

  • Community members who have symptoms of COVID-19 or who have had close contact with a person with symptoms of COVID-19
  • Healthcare workers
  • Essential workers
  • Community members who are going back to work and need a COVID-19 test
  • Community members who have attended a protest, gathering, or demonstration, and it has been at least 4 days after the last possible exposure
  • At least 16 years old

What are the symptoms of the coronavirus?

  • Fever
  • Cough
  • Shortness of breath
  • Sore throat
  • Headache
  • General body aches
  • Loss of taste or smell

You can learn more by clicking HERE.

For general medical appointments, please call 585-545-7200 to schedule an appointment. To prevent the spread of infection, please do not come to our Clinic before talking with a member of our care team. When you call us, our patient care team will ask you some questions and determine whether you should come to our office, stay home, or participate in a telehealth video visit on your smartphone, tablet, or computer with one of our care providers. Our care providers are seeing more patients through telehealth video visits at home to minimize the risk of exposure. If you will participate in a telehealth visit at home, you will receive an email link to start your appointment on-screen with a provider. It's easy and confidential, in compliance with HIPAA requirements. You will receive the same high-quality care medical care you've come to expect!

Count on us for your medications - delivered at home!

To prevent the spread of infection our Pharmacy locations are temporarily closed to walk-in customers. We continue to fill prescriptions for all of our patients using home delivery to prevent the spread of infection. To help keep everyone healthy, please call our Pharmacy at 800-923-9394 before coming into any of our Pharmacy locations. A member of the Pharmacy team can help you set up home delivery over the phone. Our Pharmacy Call Center call volume is higher than usual, so please be patient! If you prefer to leave a message, you will receive a call back on the same business day, Monday through Friday. We are updating home addresses to ensure that your medication gets to you at home. For more information, click HERE.


What is the coronavirus?

The coronavirus (COVID-19) is a respiratory illness that can spread from person to person.

Who is at risk?

People who are close contacts of someone known to have the coronavirus are at a higher risk for infection. Other people at a higher risk for infection are those who have recently traveled to an area with an ongoing spread of coronavirus. Learn more on the CDC website.

How is it spread?

The virus is thought to spread mainly between people who are in close contact with one another (about 6 feet) and through respiratory droplets when an infected person coughs or sneezes.

How can I protect myself?

  • Avoid close contact with people who are sick
  • Avoid touching your eyes, nose, and mouth
  • Wash your hands often with soap and water for at least 20 seconds. Use an alcohol-based hand sanitizer that contains at least 60% alcohol if soap and water are not available
  • Practice social distancing (avoid large public gatherings and stay six feet away from others to avoid spreading infection)

What are the symptoms of coronavirus?

  • Fever 
  • Cough
  • Shortness of breath
  • Sore throat
  • Headache
  • General body aches
  • Loss of taste and smell

If you are sick, to keep from spreading respiratory illness to others, you should:

  • Stay home when you are sick
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash
  • Clean and disinfect frequently touched objects and surfaces

Is there a vaccine?

There is currently no vaccine to protect against coronavirus. The best way to prevent infection is to take everyday preventive actions, like avoiding close contact with people who are sick and washing your hands often.

Additional information

Public Hotline: 888-364-3065

Monroe County Health Department

New York State Health Department

Centers for Disease Control and Prevention